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Scenario

Broker is not able to received pantedokument
Broker + pantedokument is not in Akeldo. in this case the response is immediate and no change is made to etinglysing’s copy of the pantedokument.

Response:

Code Block
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
   <soap:Body>
      <soap:Fault>
         <faultcode>soap:Server</faultcode>
         <faultstring>Megler med org.nr. 999999999 kan ikke motta pantedokumentet elektronisk. Opprett pantedokumentet på papir.: null</faultstring>
         <detail>
            <ns2:FellesDokumentException xmlns:ns2="http://dokument.ws7.etinglysing.no/">
               <exceptionId>1610453917418</exceptionId>
               <documentMessages>
                  <documentMessage>
                     <errorGroup>VALIDERINGSFEIL</errorGroup>
                     <message>Megler med org.nr. 999999999 kan ikke motta pantedokumentet elektronisk. Opprett pantedokumentet på papir.</message>
                     <errorCode>9050</errorCode>
                  </documentMessage>
               </documentMessages>
            </ns2:FellesDokumentException>
         </detail>
      </soap:Fault>
   </soap:Body>
</soap:Envelope>

Pantedokument status does not change from SENDT_TIL_MEGLER

This happens very rarely and it means that there might some technical issue. To resolve this issue, contact the real estate broker.

The pantedokument gets SAMHANDLING_FEILET - buyer mismatch

One of the borrowers in the pantedokument does not exists in the brokers settlement. The settlement might not be ready. I these cases, take contact with the real estate broker. If the real estate broker is able to fix the problem, resend the pantedokument.

Error code 9999. The reason for is found in the detail element of the xml.
The prefix of the text, Kjøper mangler, is supplied by Ambita and the rest of the text is from the external broker system, in this case it is Fant ingen oppdrag i meglersystemet der debitor(er) fra pantedokument stemmer eksakt med kjøper(e) i megleroppdrag.

Example:

Code Block
languagexml
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
	<soap:Body>
		<ns2:getStatusResponse xmlns:ns2="http://dokument.ws7.etinglysing.no/">
			<return>
				<status>
					<created>2021-01-05T11:02:41.210+01:00</created>
					<documentStatusTinglysing/>
					<id>1234123</id>
					<statusCode>SAMHANDLING_FEILET</statusCode>
					<description>Pant - 5555/4444/333// [G]</description>
					<reference>customerRef</reference>
				</status>
				<type>PANTEDOKUMENT</type>
				<documentVersion>KARTVERKET</documentVersion>
				<documentMessages>
					<documentMessage>
						<detail>Kjøper mangler: Fant ingen oppdrag i meglersystemet der debitor(er) fra pantedokument stemmer eksakt med kjøper(e) i megleroppdrag.</detail>
						<errorGroup>EKSTERNFEIL</errorGroup>
						<message>Samhandling feilet</message>
						<errorCode>9999</errorCode>
					</documentMessage>
				</documentMessages>
			</return>
		</ns2:getStatusResponse>
	</soap:Body>
</soap:Envelope>

The pantedokument gets SAMHANDLING_FEILET - unable to find settlement

For any number of reasons, the The external broker system is unable to find the settlement. I these cases, take contact with the real estate broker. If the real estate broker is able to fix the problem, resend the pantedokument.

Error code 9999. The reason for is found in the detail element of the xml.
The prefix of the text, Kjøper manglerUkjent registerenhet:, is supplied by Ambita and the rest of the text is from the external broker system, in this case it is Fant ingen oppdrag i meglersystemet der debitor(er) fra pantedokument stemmer eksakt med kjøper(e) i megleroppdragikke noe oppgjør for eiendomsnøkkel.

Code Block
languagexml
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
	<soap:Body>
		<ns2:getStatusResponse xmlns:ns2="http://dokument.ws7.etinglysing.no/">
			<return>
				<status>
					<created>2021-01-05T11:02:41.210+01:00</created>
					<documentStatusTinglysing/>
					<id>1234123</id>
					<statusCode>SAMHANDLING_FEILET</statusCode>
					<description>Pant - 5555/4444/333// [G]</description>
					<reference>customerRef</reference>
				</status>
				<type>PANTEDOKUMENT</type>
				<documentVersion>KARTVERKET</documentVersion>
				<documentMessages>
					<documentMessage>
						<detail>Ukjent registerenhet: Fant ikke noe oppgjør for eiendomsnøkkel</detail>
						<errorGroup>EKSTERNFEIL</errorGroup>
						<message>Samhandling feilet</message>
						<errorCode>9999</errorCode>
					</documentMessage>
				</documentMessages>
			</return>
		</ns2:getStatusResponse>
	</soap:Body>
</soap:Envelope>

The pantedokument gets SAMHANDLING_FEILET - rejected

For any number of reasons: sent to an organization number that no longer has an active customer relationship with the supplier, incorrect config in Altinn AFPANT, or invalid shipment.

Take contact with the real estate broker or Ambita kundesupport.

We have never experienced this error in beta or production.

Code Block
languagexml
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
	<soap:Body>
		<ns2:getStatusResponse xmlns:ns2="http://dokument.ws7.etinglysing.no/">
			<return>
				<status>
					<created>2021-01-05T11:02:41.210+01:00</created>
					<documentStatusTinglysing/>
					<id>1234123</id>
					<statusCode>SAMHANDLING_FEILET</statusCode>
					<description>Pant - 5555/4444/333// [G]</description>
					<reference>customerRef</reference>
				</status>
				<type>PANTEDOKUMENT</type>
				<documentVersion>KARTVERKET</documentVersion>
				<documentMessages>
					<documentMessage>
						<detail>Avvist: ....</detail>
						<errorGroup>EKSTERNFEIL</errorGroup>
						<message>Samhandling feilet</message>
						<errorCode>9999</errorCode>
					</documentMessage>
				</documentMessages>
			</return>
		</ns2:getStatusResponse>
	</soap:Body>
</soap:Envelope>